Missing Features

Label blindness occurs when a badly formatted or arranged label obfuscates a link or resource a user is trying to find. It’s a common problem that happens frequently in poorly designed website.

Take a look at the downloads page for the Linksys Router RVS4000:

Choose Version 1.0 in the drop-down menu under the router image and then try to download the firmware update for the router.

I bet you just download the 480k file..? Your correspondent did. He called Linksys support because the router kept rejecting the firmware file and would not update.

Turns out label blindness was the culprit: the real firmware file is the third file listed under firmware, also labeled as firmware again.

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